I need to cancel my booking
If you should need to cancel your booking (you must log into Eventbrite to do this), please note the following cancellation policy:
- Within 14 days of the event: No refund
- Within 1 month: 25% refund
- Within 2 months: 50% refund
- Over 3 months: all less £20 non-refundable deposit.
How do I log into Eventbrite?
Please go through Eventbrite to cancel or amend your booking. If you have problems using Eventbrite, you can contact Eventbrite’s help service: 0800 652 8399 or email them.
Create your Eventbrite account by using the email address you used to book and creating a password. If it says you already have an account, don’t worry, but try this link. That should enable you to reset your password (even if you didn’t know you had one). You’ll now be able to log in, find your ticket and edit it.
How do I ask for a refund?
Log into Eventbrite using the instructions above. Under your name you will see ‘tickets’ and then click the ticket you wish to cancel. Please be aware that we are unable to give partial refunds for anyone missing a meal, though we do ask that you let us know to avoid waste.
Can I change my booking from full-time to part-time?
We no longer invoice for part-time tickets due to the number of invoices left unpaid or needing to be chased up. Instead, we now include day ticket options. Again, we are unable to give partial refunds for anyone missing a meal.